Privacy Policy
Protecting your privacy is our priority. Learn how we handle your information with care and transparency.
Quick Summary
Your Quotes Are Private
Shared only with funeral homes you select
You're In Control
Access, correct, or delete your data anytime
Transparent Analytics
Google Analytics & Hotjar (opt-out available)
Secure & Protected
Enterprise-grade security measures in place
Last Updated: February 17, 2026
1. Introduction
Welcome to FuneralHub ("we," "our," or "us"). We operate the website FuneralHub.ca (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We are committed to protecting your privacy and handling your personal information with transparency and care. This policy complies with Ontario's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
2. Information We Collect
2.1 Personal Information You Provide
When you use our Service, we may collect:
Contact Information
Name, email, phone number, postal code
Quote Requests
Service preferences, budget range, contact preferences
2.2 Analytics Services
Google Analytics
We use Google Analytics to understand website usage patterns.
Opt-out with browser add-on →Hotjar
We use Hotjar to improve user experience and website functionality.
Opt-out on Hotjar's site →2.3 Social Login
When you use Facebook or Google login, we receive only basic profile information you consent to share. We never receive or store your social media passwords.
3. How We Share Your Information
Quote Submissions Are Private
When you submit a quote request, your information is shared only with the funeral home(s) you select. Each funeral home receives only the information needed to respond to your specific inquiry.
- Each funeral home sees only your inquiry, not other homes you contacted
- Funeral homes are contractually obligated to protect your information
- Information is used only for responding to your specific inquiry
Third-Party Service Providers
We share information only with trusted service providers who help us operate our business: analytics services, hosting providers, and email services. All are contractually bound to protect your information.
Legal Requirements
We may disclose information if required by law, to protect our rights or property, prevent fraud, or ensure the safety of our users or the public.
4. Your Rights & Choices
Access & Correction
View, correct, or update your information anytime
Control Communications
Opt-out of marketing emails with one click
Data Deletion
Request deletion of your information
How to Exercise Your Rights
To exercise any of your privacy rights, or if you have questions about our privacy practices:
Contact Our Privacy Officer
Email: privacy@funeralhub.ca
Address: [Your Business Address, Ontario, Canada]
Frequently Asked Questions
How long do you keep my information?
We retain quote requests for 2 years, user accounts while active plus 1 year after last activity, and analytics data for 26 months (Google Analytics standard).
Is my data stored in Canada?
Our service is hosted in Canada. Some third-party services (Google Analytics, Hotjar) may process data outside Canada, but we ensure they offer adequate privacy protection.
What if I have a complaint?
Please contact us first at privacy@funeralhub.ca. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.
Do you collect children's information?
No. Our Service is not intended for children under 18. We do not knowingly collect information from children.
Questions About Your Privacy?
We're here to help you understand how we protect your information and respect your privacy.